1) Who is MrTicketKing?
MrTicketKing is a nationally awarded company based out of Toronto, Ontario, Canada. We service all of North America and many more cities across the world and want to make sure that we are just a phone call away from you. This company was established over five years ago, after it became evident that there was a need for a simpler and cheaper method of buying and selling tickets. We are not scalpers, yet a network of professionals based literally around the world. We are featured in the largest newspapers and radio stations in the nation. If your local radio station is giving away free tickets to an event, there is a good chance that we are providing them with those tickets! We're helping fans from all across the world make memories that will last a life time!
2) How do I know my tickets are real?
We promise a safe marketplace and screen our tickets very carefully before they are listed with us. We are so confident in our tickets that if you have any problems we'll simply refund your money. Over the past five years our satisfaction rate has been over 99%! There is too much at risk for us to provide you with fraudulent tickets. We have established our company around our unconditional guarantee that you'll receive your tickets in time and that they will be valid. Don't take our word for it though, feel free to see what our fans are saying about us on Facebook. These are real fans who repeatedly purchase event tickets from us.
3) MrTicketKing seems familiar, where have I heard this name before?
We have been in the ticketing industry for over five years and have allowed thousands of customers from around the world to attend a wide variety of events. You might have heard about us on your local radio station as we provide listeners the opportunities to win free tickets. We were also featured in several different newspapers.
4) What if the event gets rescheduled or cancelled?
We will refund any event which gets cancelled. For rescheduled events you may use your original ticket or request a refund if you are not able to attend at the new date.
5) Can I return or exchange my ticket?
To ensure that we maintain a safe ticket marketplace, we cannot accept refunds or exchanges. If you have a unique situation, let us know and we will try our hardest to accommodate you. Our goal is to satisfy each and every customer that visits MrTicketKing!
6) Are you associated with the sporting team or act?
No we are not. You are not buying tickets from the box office on this website but the secondary market. Our network processes billions of dollars of tickets a year and is as secure as the primary market.
7) Where do you get all your tickets from?
We have a large network of professional brokers from all across the world who have access to tickets because of there relationships with the venues. They are able to purchase tickets in bulk at a discount, and we pass the savings onto you. Our professional network is one of the largest in North America. We also allow people who have excess tickets to list with us. All of our tickets are screened to ensure our buyers are protected.
8) What's the difference between e-tickets and hard copy tickets?
E-Tickets can be downloaded from a secure website once your credit card has been charged. The advantage is that the shipping rate is lower ($7.50) and you receive your tickets right away. You may print them and take them to the venue. Hard copy tickets are emailed via Fedex, and will be received within two business days.
9) My e-ticket has someone else's name on it, will I be able to use it?
Yes, the name on the ticket is from the person who originally purchased the tickets. Tickets are transferable and therefore you will have no problems using this ticket.
10) Why doesn't the price on the ticket match the price I paid?
You are buying tickets from the secondary ticket marketplace and therefore the price will alter from the original price on the ticket. This could either be lower or higher then the printed price depending on the demand of the event.
11) What currency are the tickets listed in?
All tickets are listed in USD unless otherwise stated.
12) Can I order the tickets over the phone?
Yes you may, please call our toll free number (1-800-242-1804) and have a credit card ready.
13) What are the shipping charges?
For tickets that state "These tickets are available for email delivery" - $7.50
Local domestic delivery via Fedex - $15
Express domestic delivery via Fedex - $25
International delivery via Fedex - $40
The delivery charge will always be listed on the checkout page so you know exactly what you are paying for the ticket.
14) When will I get my tickets?
If you have purchased e-tickets, you will receive a link to download the tickets right when your credit card is processed. This usually occurs within the hour of purchase. Otherwise your tickets are delivered via Fedex and standard shipping is 2 business days after the order is confirmed. Express delivery is sent via a overnight Fedex package.
15) My event is approaching soon, will I get my tickets on time?
At MrTicketKing we are last minute specialists! Even if your order is one hour away, we'll guarantee that you receive your tickets. We have a 100% guarantee on our tickets that ensures that you receive them prior to the event or your credit card does not get charged. If the event is the same day, we usually allow you to pick up the tickets at the box office of the venue or a near by location.
16) Can I put the tickets on hold?
Unfortunately, as we don't own the tickets we cannot put them on hold for you.
17) What are the service charges for?
The service charge is collected to help pay for the operation of the website, credit card processing, and the live customer service. This charge, 18%, is the lowest in the industry. Please note that we don't set the prices of the actual tickets listed, these are set by the actual sellers.
18) Are there any other hidden fees?
Absolutely not. We make it very clear what amount will be charged to your credit card. You can see the total listed on the checkout page. Taxes might be applicable depending on where the event is taking place.
19) I have extra tickets, can I sell them through MrTicketKing?
Yes, however we screen our tickets very carefully before listing them on our website. Any tickets which are excessively over face value will not be listed as it's our goal to help our customers save money. Your credit card will be pre-authorized to ensure that if the tickets are not legit or not delivered on time, we can go ahead and charge you the replacement cost. Once your tickets sell, we collect a 20% service charge which covers the selling costs.
20) How can I pay for the tickets?
The tickets can be purchased by using any major credit card. Cash payments are not accepted.
21) Where can I find a discount code to help me save on my purchase?
There are multiple ways you can get a discount code. Stay tuned to your local radio station as we usually give away discount codes for specific events. Or simply connect with us through Facebook or Twitter. We're always holding contests, not only for discount codes but to give away tickets as well!
22) What's the difference between buying from MrTicketKing and classified websites such as Craigslist, Kijji, and Ebay?
First of all, you get peace of mind. We offer a 100% guarantee, so you never have to worry about any fraudulent activity. There are multiple scams that occur on these type of classifieds and it's been recommended not to purchase tickets from there. Secondly, we offer more tickets then any other website. At MrTicketKing, not only will we have the event you are searching for but we will allow you to select your exact seats.
23) I want to buy someone a gift from your website, is this possible?
Yes, we offer gift cards that you may purchase that are worth up to $50.
24) Do you also provide packages that include hotels and tickets?
Yes, we customize event packages for our customers. Let us know what type of accommodation you require and our team will help you save money and time by putting a special package together for you.
25) I have other questions that aren't answered here.
We pride ourselves on our customer service and work around the clock to make sure that your purchase is as smooth as possible. Give us a call on our toll free number (1-800-242-1608) or send an email to Sales@MrTicketKing.com and we'll help you right away. We are also experts on events and seating at venues, if you have any general questions or need advice, don't hesitate to contact us.
